1. Introduction
Portal Juice ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (portaljuice.io) and our HubSpot marketplace applications (SmartFields AI, Reactivation Engine, CRM Health Monitor).
By using Portal Juice, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, company name when you sign up for our services
- Payment Information: Credit card details (processed securely through Stripe - we do not store full payment details)
- Support Communications: Any information you provide when contacting our support team
2.2 Information Collected from HubSpot
When you install our apps from the HubSpot Marketplace, we may access:
- Contact, company, and deal records (only those you choose to analyze)
- Timeline activity (emails, calls, notes, meetings, tasks)
- Property schema and custom fields
- User information (name, email) for authentication purposes
Important: We only access data necessary to provide our services. We do not access your entire HubSpot database unless you explicitly request analysis of specific records.
2.3 Automatically Collected Information
- Usage Data: Pages visited, features used, time spent, clicks
- Device Information: Browser type, operating system, IP address
- Cookies: We use cookies and similar technologies (see Section 7)
3. How We Use Your Information
We use the collected information for:
- Providing Services: To operate our apps and deliver the features you've subscribed to
- AI Processing: To analyze HubSpot timeline data and generate property suggestions
- Billing: To process payments and manage subscriptions
- Customer Support: To respond to inquiries and provide technical assistance
- Improvements: To understand how users interact with our products and improve features
- Marketing: To send product updates, feature announcements, and promotional content (you can opt out)
- Security: To detect fraud, prevent abuse, and protect our systems
- Legal Compliance: To comply with applicable laws and regulations
4. Data Processing and AI
Portal Juice uses artificial intelligence (Claude API by Anthropic) to analyze your HubSpot timeline data. Here's how it works:
- Timeline data (emails, notes, calls) is sent to Claude API for analysis
- AI generates suggested property values based on the content
- You review and approve suggestions before they're applied to your CRM
- Data is not used to train AI models: We have contractual agreements with AI providers that prohibit using customer data for model training
- Data processed by AI is deleted after generating suggestions
5. Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
5.1 Service Providers
- Stripe: Payment processing
- Anthropic (Claude API): AI data analysis
- Vercel: Website hosting
- Railway: Backend infrastructure
- HubSpot: CRM integration and marketing automation
5.2 Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal processes (subpoenas, court orders)
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Cooperate with law enforcement
5.3 Business Transfers
If Portal Juice is acquired or merged with another company, your data may be transferred to the new owner.
6. Data Security
We implement industry-standard security measures:
- Encryption: Data in transit is encrypted using TLS/SSL
- Secure Storage: Data at rest is encrypted in our databases
- Access Controls: Limited employee access on a need-to-know basis
- OAuth Security: HubSpot integration uses OAuth 2.0 (no API keys or passwords stored)
- Regular Audits: We perform security audits and vulnerability assessments
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Cookies and Tracking
We use cookies and similar technologies for:
- Essential Cookies: Authentication, security, session management
- Analytics Cookies: Google Analytics to understand site usage
- Marketing Cookies: HubSpot tracking, Meta Pixel for advertising
You can disable cookies in your browser settings, but some features may not work properly.
8. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Request corrections to inaccurate data
- Deletion: Request deletion of your data (subject to legal obligations)
- Portability: Request your data in a machine-readable format
- Opt-Out: Unsubscribe from marketing emails (link in every email)
- Revoke Consent: Disconnect Portal Juice from your HubSpot account at any time
To exercise these rights, contact us at privacy@portaljuice.io
9. Data Retention
We retain your data for as long as:
- Your account is active
- Needed to provide services you've requested
- Required by law (e.g., tax records for 7 years)
When you cancel your subscription, we delete or anonymize your data within 90 days, except where retention is required by law.
10. Children's Privacy
Portal Juice is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, contact us immediately.
11. International Data Transfers
Portal Juice is based in the United States. If you access our services from outside the US, your data may be transferred to, stored, and processed in the US. By using our services, you consent to this transfer.
We comply with applicable data protection laws, including GDPR for EU users and CCPA for California residents.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you via email or a prominent notice on our website. Continued use of Portal Juice after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us: